Privacy policy

Last updated: September 20, 2026

At Nivaan Living, we believe a home should feel considered, comfortable, and personal. We also believe that the information you share with us should be handled with care.

This Privacy Policy explains how Atal Exports, operating the brand Nivaan Living (“Nivaan Living”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

1. Who We Are

Nivaan Living is a home and lifestyle brand operated by Atal Exports, based in Kundli, Haryana, India.

For privacy-related questions, requests, or concerns, you may contact us at:

Email: [INSERT CUSTOMER SUPPORT / PRIVACY EMAIL]

For the purposes of applicable data protection laws, Atal Exports is responsible for the processing of personal information described in this Privacy Policy.

2. Information We Collect

We collect information that is reasonably necessary to operate Nivaan Living, provide our products and services, process orders, communicate with customers, and improve your experience.

2.1 Information You Provide

Depending on how you interact with Nivaan Living, we may collect:

Full name
Email address
Mobile or telephone number
Billing address
Shipping or delivery address
Order and purchase details
Product preferences and information you voluntarily provide
Information provided when contacting customer support
Product reviews, ratings, photographs, or other content you voluntarily submit
Information provided when participating in promotions, surveys, or other activities
Any other information you voluntarily provide to us

Some information, such as your name, phone number, and delivery address, is necessary for us to process and deliver an order.

3. Payment Information

When you purchase products from Nivaan Living, your payment may be processed through a third-party payment gateway or payment service provider.

Depending on the payment method selected, the relevant payment provider may collect information necessary to authorise and complete your transaction.

We do not intentionally store complete debit card, credit card, banking credentials, or other payment credentials on our own systems unless specifically required and permitted for a particular service.

Payment providers process payment information according to their own privacy policies, security practices, and applicable laws.

4. Shipping and Delivery Information

To fulfil and deliver your orders, we use Shiprocket and its associated logistics and courier partners.

When you place an order, we may share information reasonably necessary for fulfilment and delivery, including:

Customer name
Phone number
Email address where required
Shipping address
Order details
Product and package information
Order value
Payment method or payment status
Other information reasonably required to process the shipment

Shiprocket and its logistics partners may process this information to arrange pickup, transportation, tracking, delivery, returns, COD services where applicable, and other shipment-related activities.

Shiprocket's own privacy documentation states that its services may process information including names, email addresses, phone numbers, postal addresses, payment methods, order information, and information relating to customers/buyers of merchants.

5. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

IP address
Browser type and version
Device type
Operating system
Language and general device settings
Pages and products viewed
Website interactions
Date and time of visits
Referring website or source
Approximate location derived from technical information
Information about how you interact with our website

We may collect this information through cookies, pixels, tags, analytics tools, advertising technologies, log files, and similar technologies.

6. Shopify and Our E-Commerce Platform

Our online store runs on Shopify, which provides the e-commerce technology and infrastructure through which Nivaan Living offers products and processes online orders.

Information submitted through our website may therefore be processed by Shopify and other service providers that support our online store.

These services may involve processing information necessary for:

Website functionality
Shopping-cart functionality
Checkout
Order processing
Customer accounts
Fraud prevention
Website security
Analytics
Other e-commerce functions

Shopify's own privacy practices apply to information processed by Shopify in connection with its services.

7. Analytics and Website Measurement

We use analytics and measurement technologies to understand how visitors use our website and to improve our products, website, and customer experience.

This may include Google Analytics and related Google measurement technologies.

Google states that Google Analytics can collect information such as the number of users, session statistics, approximate geolocation, and browser/device information. Google Analytics may also use first-party cookies and identifiers to distinguish users and sessions.

We use analytics information in aggregated or otherwise appropriate ways to understand:

Website traffic
Product interest
Customer journeys
Website performance
Marketing effectiveness
Conversion behaviour
General customer trends

We do not intentionally configure Google Analytics to collect information that Google prohibits customers from sending as personally identifiable information.

8. Advertising and Marketing Technologies

Nivaan Living may use advertising and marketing technologies provided by companies including Meta and Google.

These technologies may include:

Meta Pixel
Meta advertising and measurement tools
Meta Conversions API, where implemented
Google Ads
Google Analytics advertising features
Google advertising cookies and identifiers
Similar advertising and measurement technologies

These technologies may help us:

Measure advertising performance
Understand which marketing campaigns generate visits or purchases
Build or use advertising audiences where permitted
Show relevant Nivaan Living advertisements
Measure conversions
Improve our marketing campaigns

Depending on how these technologies are configured, information such as browser/device information, website interactions, cookies, identifiers, approximate location, and advertising-related information may be processed.

Google notes that websites using Google Ads and related services may share information such as page URLs and IP addresses and may use cookies to measure advertising effectiveness and personalise advertising depending on user settings.

Where consent or another legal requirement applies to the use of optional advertising technologies, we will provide appropriate controls or mechanisms for obtaining and managing such consent.

9. WhatsApp and Other Communications

We may use WhatsApp, email, SMS, and other communication platforms to communicate with customers.

These channels may be used for:

Transactional communications

Order confirmations
Payment updates
Shipping updates
Delivery notifications
Return or refund updates
Customer service communications

Marketing communications

Where permitted and where applicable consent has been obtained, we may use these channels for:

New product announcements
New collections
Offers
Promotions
Product recommendations
Brand updates
Other Nivaan Living communications

We may use third-party service providers or platforms to facilitate these communications.

Those providers may process information such as your name, phone number, email address, order information, communication preferences, and interaction data as necessary to provide the relevant service.

10. Cookies and Similar Technologies

Nivaan Living uses cookies and similar technologies to operate our website and understand how visitors interact with it.

Cookies may be used for:

Shopping-cart functionality
Website functionality
Remembering preferences
Security
Analytics
Performance measurement
Advertising
Marketing attribution
Personalisation, where applicable

Some cookies are necessary for the website to function properly.

Other cookies may be used for analytics, advertising, or other optional purposes.

Where applicable law requires consent for optional cookies or similar technologies, we will provide appropriate mechanisms to manage those choices.

You can also manage cookies through your browser settings. Turning off certain cookies may affect the functionality of our website.

11. How We Use Your Information

We may use personal information for the following purposes:

Orders and fulfilment

Processing orders
Processing payments
Confirming purchases
Packing and dispatching products
Arranging delivery
Providing shipment updates
Processing returns, exchanges, refunds, and replacements

Customer support

Responding to enquiries
Resolving complaints
Assisting with orders
Providing after-sales support

Website and business operations

Operating and maintaining our website
Improving website functionality
Understanding how customers use our website
Improving products and services
Analysing business performance
Preventing fraud and abuse
Protecting our website and systems

Marketing and advertising

Where permitted by applicable law and where required, with your consent:

Sending marketing communications
Measuring campaign performance
Understanding advertising effectiveness
Creating or using marketing audiences
Showing relevant Nivaan Living advertising
Improving our marketing strategy

Legal and regulatory purposes

Complying with applicable laws
Responding to lawful requests from authorities
Protecting our legal rights
Detecting or preventing fraud
Resolving disputes

12. Legal Basis and Consent

We aim to collect and process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, information may be processed because:

It is necessary to provide a product or service you have requested;
It is necessary to process and fulfil an order;
It is necessary to communicate with you about a transaction;
We are required to comply with an applicable legal obligation;
You have provided consent for a particular purpose; or
Processing is otherwise permitted under applicable law.

Where consent is required, we will seek it through an appropriate mechanism and provide information about the relevant purpose.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

13. Marketing Communications and Opt-Outs

You may receive promotional communications from Nivaan Living through email, SMS, WhatsApp, or other available communication channels if permitted under applicable law and, where required, if you have provided the necessary consent.

You can opt out of promotional communications at any time by:

Using the unsubscribe option provided in an email;
Following the opt-out instructions in a message; or
Contacting us at our privacy/customer support email.

Opting out of marketing communications will not prevent us from sending essential transactional communications relating to an order or service you have requested.

14. Who We Share Information With

We do not sell or share personal information indiscriminately.

We may share relevant information with trusted third parties where reasonably necessary to operate our business, provide our services, fulfil your requests, or comply with applicable law.

These may include:

Shopify

For e-commerce infrastructure, website functionality, checkout, order processing, security, and related services.

Shiprocket and logistics partners

For shipment processing, delivery, tracking, returns, COD services where applicable, and fulfilment.

Payment providers

For payment processing, verification, fraud prevention, refunds, and transaction management.

Google

For analytics, advertising, measurement, website performance, and related services where applicable.

Communication providers

For email, SMS, WhatsApp, customer support, and other communications.

Technology and analytics providers

For website analytics, performance, security, personalisation, and related business functions.

Professional advisers

Including lawyers, accountants, auditors, insurers, consultants, or other professional advisers where reasonably necessary.

Government authorities and legal bodies

Where disclosure is required or permitted by applicable law, court order, regulatory requirement, or lawful request.

We seek to limit information shared with third parties to information reasonably necessary for the relevant purpose.

15. International Processing

Some of our technology, analytics, advertising, communication, payment, hosting, or other service providers may process or store personal information outside India.

Where personal information is processed outside India, such processing will be subject to applicable law and any requirements or safeguards applicable to such processing.

Different service providers may have their own privacy practices and may process information in different jurisdictions.

16. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and services involved, these measures may include:

Access controls
Authentication
Secure systems
Limited access to personal information
Service-provider controls
Security monitoring
Other reasonable technical and organisational safeguards

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted by applicable law.

This may include retaining information for:

Order fulfilment
Customer support
Returns and refunds
Accounting and tax records
Fraud prevention
Dispute resolution
Legal or regulatory obligations
Business records

Different categories of information may therefore be retained for different periods.

When personal information is no longer required for a legitimate purpose or legal obligation, we may delete, anonymise, or otherwise securely dispose of it in accordance with applicable law.

18. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request information about personal information we process about you;
Request correction of inaccurate or incomplete personal information;
Request deletion or erasure where applicable;
Withdraw consent where processing is based on consent;
Opt out of marketing communications;
Raise a grievance regarding our handling of personal information;
Exercise other rights available under applicable law.

These rights may be subject to applicable legal limitations and exceptions.

19. How to Exercise Your Rights

To exercise an applicable privacy right, withdraw consent, request correction or deletion, or raise a privacy-related concern, contact us at:

Privacy / Data Protection Email: [INSERT EMAIL ADDRESS]

Please include enough information for us to understand your request.

We may need to verify your identity before processing certain requests to protect against unauthorised access to personal information.

We will process valid requests in accordance with applicable law.

20. Grievance Redressal

If you have a concern about the way Nivaan Living handles your personal information, please contact us first at:

Privacy / Data Protection Email: [INSERT EMAIL ADDRESS]

We will review privacy-related complaints and respond within the period required by applicable law.

If applicable law provides additional grievance or regulatory mechanisms, those mechanisms will remain available to you.

21. Children's Privacy

Our website and services are intended for individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to process children's personal information in circumstances where such processing is prohibited by applicable law.

Where applicable law requires verifiable parental or guardian consent for processing children's personal information, we will follow the requirements applicable to us.

If you believe that we have collected personal information from a child in circumstances where we should not have, please contact us so that we can review the matter and take appropriate action.

22. Third-Party Services and Links

Our website may contain links, integrations, or services provided by third parties.

These may include payment providers, shipping providers, social media platforms, advertising platforms, analytics providers, communication platforms, or other external services.

Third-party services operate under their own terms and privacy policies.

Nivaan Living does not control the privacy practices of third-party services that we do not operate.

We encourage you to review the privacy policy of any third-party service before providing personal information directly to that service.

23. Business Transfers

If Nivaan Living or Atal Exports undergoes a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Any successor or acquiring entity will be expected to handle personal information in accordance with applicable legal requirements.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business
Our products and services
Our website
Technology and service providers
Marketing or analytics tools
Applicable laws or regulatory requirements

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

25. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data protection, consumer protection, and other applicable laws.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Atal Exports, subject to applicable law.

26. Contact Us

For questions, privacy requests, or concerns regarding the handling of your personal information, please contact:

Nivaan Living
Operated by: Atal Exports
Location: Kundli, Haryana, India
Privacy / Customer Support Email: [INSERT EMAIL ADDRESS]

Nivaan Living
Made for the way you live.