Shipping policy

Nivaan Living
Operated by Atal Exports
Last updated: September 20, 2026

At Nivaan Living, we want your order to reach you safely & reliably.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through the Nivaan Living website.

 

1. Where We Ship

India

We currently ship orders across India, subject to courier serviceability for the delivery pincode.

Delivery availability and timelines may vary depending on the destination, courier coverage, weather conditions, and other logistical factors.

International, B2B & Bulk Orders

Nivaan Living also works with international, B2B, and bulk customers.

International, B2B, and bulk orders may require different shipping arrangements, quantities, documentation, freight terms, and applicable taxes or duties.

For such enquiries, please contact us through the B2B & Bulk section of our website.

 

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after the order is successfully placed and payment or order verification is completed, where applicable.

Orders placed on Sundays, public holidays, or during periods of exceptionally high order volume may take additional time to process.

Once your order has been dispatched, you will receive the relevant shipping or tracking information through the contact details provided at checkout, where available.

 

3. Delivery Timelines

Delivery timelines are pincode-dependent and are determined largely by courier availability and transit conditions.

As a general guide:

  • Order processing and dispatch: 1–2 business days

  • Typical transit after dispatch: approximately 2–7 business days

  • Overall expected delivery: generally around 3–9 business days from the date of order

These are estimated timelines and not guaranteed delivery dates.

Certain locations, particularly remote or less frequently serviced areas, may require additional transit time.

Delivery may also take longer during:

  • Major sales and promotional periods

  • Festivals and holidays

  • Periods of unusually high order volume

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier or logistics disruptions

  • Other circumstances beyond our reasonable control

Where a more specific estimated delivery date is provided at checkout or through tracking, it should be treated as an estimate rather than a guaranteed delivery commitment.

 

4. Shipping Charges

We offer the following standard shipping structure for domestic orders:

Orders of ₹999 or more

Free shipping.

Orders below ₹999

A flat ₹50 shipping fee will apply.

The applicable shipping charge will be displayed during checkout before the order is placed.

For the purpose of determining eligibility for free shipping, the applicable order value will be calculated according to the amount displayed by our checkout system after applicable discounts, where relevant.

 

5. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and serviceable pincodes.

A ₹70 COD processing fee applies to COD orders.

The COD processing fee is separate from the standard shipping charge and will be displayed at checkout before the order is placed.

COD availability may be restricted for certain pincodes, products, order values, or other operational reasons.

For certain COD orders, we may contact you to verify the order and delivery details before dispatch.

 

6. Partial COD

Where available, customers may choose Partial COD at checkout.

Under Partial COD:

  • A portion of the order value is paid in advance.

  • The remaining balance is payable upon delivery.

  • No additional Partial COD processing fee is charged by Nivaan Living.

The advance amount may vary depending on the order and applicable checkout conditions and will be clearly displayed before the order is placed.

Failed or Returned Partial COD Orders

If a Partial COD order is returned to us because of circumstances attributable to the customer, including:

  • Incorrect or incomplete delivery information

  • Invalid or unverifiable address details

  • Incorrect or unreachable phone number

  • Repeated failed delivery attempts

  • Failure to respond to reasonable courier communications

  • Refusal to accept the shipment

  • Customer-initiated cancellation after dispatch

  • Other circumstances resulting in the shipment being returned to origin

The advance amount paid for the Partial COD order may be retained towards shipping, return-to-origin, handling, and other associated logistics costs.

 

7. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.

You can use the tracking information to follow the progress of your shipment.

Tracking updates are provided by the relevant courier or logistics partner and may occasionally take time to update as the shipment moves between facilities.

 

8. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Customers are responsible for:

  • Providing an accurate and complete delivery address

  • Providing a valid and reachable phone number

  • Being reasonably available to receive the shipment

  • Responding to reasonable delivery-related communications from the courier

If a shipment cannot be delivered because of an incorrect or incomplete address, unreachable customer, repeated failed delivery attempts, refusal to accept delivery, or similar customer-related circumstances, the shipment may be returned to us.

Additional charges may apply if the customer requests that a returned shipment be sent again.

 

9. Incorrect, Incomplete, or Unverifiable Address

Please carefully check your delivery information before completing your order.

If an order is returned to Nivaan Living because the customer has provided an incorrect, incomplete, invalid, or otherwise unverifiable delivery address, additional charges may apply for re-shipping the order.

The same may apply where delivery fails because the customer cannot be reached or does not respond to reasonable delivery attempts.

For Partial COD orders, the advance amount may be retained in accordance with Section 6 of this policy.

 

10. Changing Your Delivery Address

Address changes may generally be accommodated only before an order has been dispatched.

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to modify the delivery address because the shipment may already be in the courier network.

Any address change requested before dispatch is subject to our ability to process the request before the order is handed over for shipment.

 

11. Order Cancellation

Before Dispatch

Cancellation requests may generally be accepted if the order has not yet been dispatched.

Please contact us as soon as possible if you wish to cancel an order.

After Dispatch

Once an order has been dispatched, cancellation requests cannot ordinarily be processed.

If you request cancellation after dispatch and we are able to intercept or arrange the return of the shipment, any applicable shipping, return-to-origin, handling, or other logistics costs may be deducted from the amount refundable to you.

For Partial COD orders, the advance amount may be retained in accordance with the Partial COD terms described in this policy.

 

12. Damaged, Tampered, Incorrect, or Missing Items

We take care when packing and dispatching your order. However, packages can occasionally be damaged or tampered with during transit.

If your package appears visibly damaged or tampered with at the time of delivery, please document the condition of the package before opening it wherever possible.

Unboxing Video

For damaged, incorrect, missing, or tampered orders, customers are strongly requested to record a continuous unboxing video showing:

  1. The unopened package;

  2. The shipping label and relevant package details;

  3. The condition of the package before opening;

  4. The package being opened; and

  5. The contents and any damage or discrepancy discovered.

An unboxing video, together with photographs and other relevant evidence, helps us investigate and resolve claims efficiently.

The absence of an unboxing video does not by itself determine the outcome of a claim; however, we may request photographs, videos, packaging information, or other reasonable evidence to verify the issue.

 

13. Reporting a Damaged, Incorrect, or Missing Order

Please contact us within 48 hours of delivery if you receive:

  • A damaged product

  • An incorrect product

  • A missing product

  • A visibly tampered package

  • A product with a significant transit-related issue

When contacting us, please provide:

  • Your order number

  • Photographs of the package

  • Photographs of the shipping label

  • Photographs of the product

  • An unboxing video, where available

  • A brief description of the issue

Claims will be reviewed and verified based on the information and evidence available.

If an issue is confirmed to be attributable to us or the shipping process, we will determine the appropriate resolution in accordance with our applicable Return & Refund Policy.

 

14. Lost or Delayed Shipments

Although we work with established logistics partners, shipments can occasionally experience delays, tracking issues, or loss during transit.

If your shipment appears to be lost or remains undelivered beyond a reasonable period, please contact us.

We may coordinate with our shipping and logistics partners, including Shiprocket and the relevant courier, to investigate the shipment.

Where a shipment is confirmed as lost, we will work with the customer to provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable policies.

 

15. Multiple Shipments

Where operationally necessary, an order containing multiple products may be dispatched in more than one package or shipment.

This may occur because of inventory availability, fulfilment requirements, courier considerations, or other logistical reasons.

If your order is split into multiple shipments, tracking information may be provided separately for each shipment where available.

 

16. Shipping Partner

Nivaan Living uses Shiprocket and its network of courier and logistics partners to facilitate shipping and delivery.

The specific courier used for an order may vary depending on factors including:

  • Delivery pincode

  • Courier serviceability

  • Shipment size and weight

  • Delivery speed

  • Operational availability

  • Other logistical considerations

Once a shipment has been handed over to the relevant logistics partner, transit and delivery are subject to the operational processes of that courier.

 

17. Delays Beyond Our Control

Nivaan Living is not responsible for delays caused by circumstances reasonably beyond our control, including but not limited to:

  • Severe weather

  • Floods

  • Natural disasters

  • Strikes

  • Transportation disruptions

  • Public disturbances

  • Government restrictions

  • Major network or infrastructure disruptions

  • Courier operational issues

  • Unexpected logistics disruptions

  • Exceptional order volumes

  • Festivals or public holidays

  • Other force majeure events

We will, however, make reasonable efforts to assist customers in tracking and resolving delayed shipments.

 

18. Shipping Restrictions

Certain products, destinations, or pincodes may be subject to shipping restrictions imposed by courier partners, applicable laws, or operational limitations.

Where a destination is not serviceable, we may contact the customer to discuss an alternative delivery arrangement or, where necessary, cancel and refund the order.


 

19. Customer Responsibility

Customers are responsible for ensuring that the information provided at checkout is accurate and complete.

This includes:

  • Full name

  • Complete delivery address

  • Pincode

  • Active phone number

  • Email address, where required

Nivaan Living cannot be held responsible for delivery failures resulting directly from incorrect, incomplete, or unverifiable information supplied by the customer.

 

20. Contact Us

For shipping-related questions, order assistance, delivery issues, or other customer support enquiries, please contact:

Email: hello@nivaanliving.com

Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.

 

Nivaan Living

Made for the way you live.