Return & Exchange Policy

At Nivaan Living, we want you to love everything you bring home. If something isn't right with your order, we're here to help. Please read our returns and exchange policy before initiating a request.

Return Eligibility

We accept returns or exchanges in the following cases:

  1. Incorrect product delivered

  2. Product received damaged or with a manufacturing defect

  3. Size issues, eligible for exchange only and subject to availability

We do not accept change-of-mind returns or exchanges, including requests based on colour, design, fabric or personal preferences.

Return Window & Process

  • Return or exchange requests must be initiated within 7 days of delivery.

  • For damaged, incorrect or missing items, please contact us within 48 hours of delivery, wherever possible.

  • Email hello@nivaanliving.com with your order number and reason for the request.

  • Our team will review your request and guide you through the process.

  • Products returned for size exchanges must be unused, unwashed and unaltered, with original packaging, tags and all accompanying items intact.

  • A maximum of one size exchange per order is permitted, subject to availability.

Manufacturing defects discovered after the initial return window will be reviewed in accordance with applicable consumer rights.

Return Shipping

For Incorrect, Damaged or Defective Products

  • Nivaan will arrange reverse pickup at no additional cost for approved returns.

  • Pickup will be arranged through our logistics partners, subject to service availability.

  • If pickup is unsuccessful or unavailable, our team will help arrange an alternative return method.

  • Once the issue is verified, we'll arrange an appropriate replacement or refund.

  • All shipping charges for resolving an incorrect, damaged or defective product claim will be borne by Nivaan where the claim is confirmed.

For Size Exchange

  • The customer will bear the applicable reverse-shipping charges.

  • Nivaan will cover the shipping cost of the replacement product.

  • Our team will help arrange reverse pickup wherever available.

  • Please ensure the product is securely packed in its original packaging to prevent damage during transit.

  • Products returned damaged, altered or different from the original item will not qualify for a voluntary size exchange.

  • The complete set, including all accompanying pillow covers or accessories, must be returned.

  • Please include your order number and exchange details.

  • The replacement product will be dispatched once the original item is received and passes our Quality Check.

For Other Returns

  • Returns for a change of mind, colour, design, fabric or personal preference are not accepted.

  • Requests outside our stated eligibility criteria are not ordinarily eligible for return or exchange.

  • Any return required under applicable consumer protection laws will be handled accordingly.

Return Address

Please contact hello@nivaanliving.com before sending any product back.

Our team will provide the designated return address and shipping instructions once your request has been approved.

Returns sent without prior authorisation may not be accepted.

Refund Process

Refunds are processed after the return is approved and the necessary verification and Quality Check are completed.

For Prepaid Orders

Customers can choose either:

  • Original Payment Method: Refund to the original payment source used while placing the order.

  • Nivaan Store Credit: Credit issued after refund approval, valid for 45 days from the date of issue.

Monetary refunds will be initiated within 7–10 working days of final approval. The time taken to reflect in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) Orders

Customers can choose either:

  • Bank Transfer or UPI: Refund to the customer's verified bank account or UPI ID.

  • Nivaan Store Credit: Credit issued after refund approval, valid for 45 days from the date of issue.

Monetary refunds will be initiated within 7–10 working days of final approval, subject to verification of the refund details provided.

Store Credit can be redeemed on eligible purchases at nivaanliving.com. Once selected and issued, it cannot be converted into Cash/Bank Transfer/UPI.

Non-Returnable Items

The following items are not eligible for voluntary returns or exchanges:

  1. Gift cards and Store Credit vouchers

  2. Products marked Final Sale or Clearance

  3. Products purchased under BOGO or promotional offers involving complimentary items, except where expressly stated otherwise

  4. Products without original tags, packaging or accompanying items

  5. Used, worn, washed, altered or customer-damaged products

  6. Items submitted for voluntary exchange after 7 days of delivery

  7. Products purchased in an incorrect colour, design or fabric due to personal preference or a change of mind

These exclusions do not affect remedies available for incorrect, damaged or defective products under applicable consumer protection laws.

Quality Check Process

  1. All returned products undergo a Quality Check.

  2. Products showing signs of use, washing, alteration or customer-caused damage may be rejected for voluntary exchanges.

  3. Returned sets must include all original components, including pillow covers and accessories.

  4. Refunds and exchanges are processed only after the necessary verification and Quality Check are completed.

  5. Genuine manufacturing defects will be assessed separately, including defects discovered after initial use or washing, in accordance with applicable consumer rights.

Customer Support

For any return, exchange or refund assistance, please contact:

Email: hello@nivaanliving.com

Please include your order number, reason for the request and any relevant photographs or videos.

Our team will review your concern and guide you through the next steps.

Important Notes

  • Unboxing Video: A continuous, unedited unboxing video clearly showing the sealed parcel being opened and its contents is mandatory as part of our standard verification process for damaged, incorrect, missing or tampered-package claims. The video helps us verify and resolve concerns fairly. All claims remain subject to applicable consumer protection rights.

  • Please retain the original product packaging, tags and accompanying items until you are satisfied with your order.

  • If returning an item through self-shipping, retain the courier receipt and tracking details.

  • Please share clear photographs or videos when reporting a damaged or defective product.

  • Include your order number with every return.

  • Only one eligible size exchange is permitted per order, subject to availability.

  • Slight colour variations caused by lighting conditions or screen settings do not ordinarily qualify as product defects.

  • Orders may be cancelled before dispatch. Once dispatched, cancellation depends on shipment status.

  • If an order is returned due to customer-attributable reasons, such as refusal of delivery, incorrect address details or repeated unsuccessful delivery attempts, applicable shipping and return-to-origin costs may be deducted.

  • For Partial COD orders, the advance payment is non-refundable if delivery fails for customer-attributable reasons. This does not apply when non-delivery results from an error by Nivaan or the courier partner.

This policy may be updated from time to time. The latest version published on our website will apply to subsequent orders, subject to applicable law.

Nivaan Living
Operated by Atal Exports
Kundli, Haryana, India
hello@nivaanliving.com

Last updated: 21 October 2026